Bouncigball Privacy Policy –
Our Commitment to Protecting Your Data

Bouncigball's Privacy Policy sets out the guidelines for collecting, storing, using, and protecting the personal information of all members who use our website and platform. By registering with or using Bouncigball, you agree to this Privacy Policy.

We believe transparency is the foundation of trust. That is why we have explained in plain language what information Bouncigball collects and why. This Privacy Policy has been prepared in accordance with international data protection laws and regulations.

• This policy applies to all Bouncigball services, games, and digital platforms.
• Bouncigball is not responsible for third-party websites.
• This policy applies equally to mobile app users.
• You will be notified by email of any policy changes.

Bouncigball collects certain personal information to deliver the best gaming experience and maintain platform security. We only collect data that is strictly necessary to operate our services.

• Information submitted directly through the registration form is collected.
• Technical information is collected automatically while you use the platform.
• Identity verification documents are collected as part of the KYC process.
• Information provided when contacting customer support is recorded.

Bouncigball uses your information solely for its intended purposes. Your data is never used for commercial purposes without your consent. The main use cases are outlined below:

• Account Management: To ensure secure registration, login, and account protection.
• Financial Transactions: To securely process deposits and withdrawals.
• Customer Support: To resolve your issues quickly and provide support.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Compliance: To meet regulatory requirements.
• Service Improvement: To analyze and improve your gaming experience.
• Promotional Communications: To send you offers and updates with your consent.

Bouncigball retains your information only for as long as necessary. Data is kept while your account is active, and certain information may be retained for a defined period after account closure to meet legal obligations.

• Account data: up to 5 years after account closure.
• Financial transaction records: up to 7 years (as required by law).
• Customer support conversations: up to 3 years.
• Technical logs: typically up to 90 days.
• Marketing consent: until you withdraw it.

Once the retention period expires, Bouncigball securely deletes or anonymizes your data. To request deletion of your data, please contact our support team.

Bouncigball never sells your personal information. However, limited data may be shared with trusted partners where necessary to operate our services. Data protection agreements are strictly observed in every case.

• Payment Providers: Financial information required to process transactions.
• Game Providers: Minimum information required to provide gaming services.
• Law Enforcement Agencies: When required by legal order or for the purpose of an investigation.
• Auditors & Regulatory Authorities: For license compliance.
• Fraud Prevention Services: To investigate suspicious activity.

Bouncigball uses cookies on its website. Cookies are small data files stored in your browser that help improve website functionality and performance.

• Essential Cookies: Required for login sessions and security; these cannot be disabled.
• Performance Cookies: Monitors website speed and performance.
• Functionality Cookies: Remembers your preferences and language settings.
• Analytics Cookies: Helps analyze user behavior.

You can disable non-essential cookies through your browser settings, though some features may not function correctly as a result. A cookie consent banner is displayed on your first visit to Bouncigball.

You have full control over your personal data at Bouncigball. Under international privacy law, you are entitled to the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to rectification: The right to correct inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: Request to restrict how your information is used in certain cases.
• Right to Object: Right to opt out of marketing communications.
• Right to Data Portability: The right to receive your data in a machine-readable format.

Bouncigball strictly prohibits anyone under 18 from using the platform. We take every precaution to protect the privacy of children and minors.

• Age is verified at the time of registration.
• Any account identified as belonging to a minor is immediately suspended.
• We never knowingly collect information from minors.
• If you believe your child has registered on Bouncigball, please contact our support team immediately.

Bouncigball uses industry-leading technology to protect your data. Our security infrastructure meets international standards and is regularly audited by independent third parties.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall Protection: Robust firewalls to prevent unauthorized access.
• Regular Security Audits: Regular testing to identify vulnerabilities.
• Data Backup: Regular encrypted backups to prevent data loss.
• Access Controls: Only authorized personnel may access your data.

In the event of a data breach, Bouncigball will promptly notify affected users and take all necessary steps to address the situation.

Bouncigball may update this Privacy Policy at any time. For significant changes, we will notify you by email or through the platform. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

• The date of each update is noted at the top of this page.
• Previous versions may also be made available upon request.
• Contact our support team for any privacy-related questions.